Toyota Motors announced the launch of its Toyota Used Vehicle Online Store, a service for customers to order used vehicles online in Japan. The service provides everything customers need to complete the purchase of used vehicles online, from quotation through to contracting, for select Japan used vehicles via Toyota vehicle dealers. So, the enhanced convenience for customers will make it likely to place orders anytime, 24 hours a day, 365 days a year, without the hassle of visiting a dealership or store.
Nowadays, e-commerce has been advancing for all kinds of products and services, and consumer lifestyles are changing to use these types of services. For Automotives, there is an increasing demand to be able to buy cars at any time. Especially by people who are too busy to visit a dealer during regular daytime operating hours.
However, with the spread of COVID-19, a large number of people are requesting a way to purchase a car without face-to-face negotiation. So, the service launched by Toyota is in response to these customer requests. Making Toyota Motors the 1st Japanese manufacturer to launch such a service in conjunction with its dealers. It is an effort to resolve impediments to car purchasing.
In the future, Toyota will also launch a service for the online purchase of new vehicles, endeavoring to further enrich the car life of customers.
Toyota Used Vehicle Online Store
|Application method||1. Access the Toyota Used Vehicle Online Store and select the desired vehicle.|
2. After selecting options and payment methods, etc., the system automatically prepares a quotation.
3. Customers enter their information online. When the order has been confirmed, an agreement email is sent to the customer and the contract is completed.
4. the orders agreement email contains bank account information for customers to make payments via bank transfer or in installments.
5. Finally, registration paperwork is sent by post to be completed and returned by the customer. Vehicle delivery is possible approximately two or three weeks later (for collection at a dealer).
|Settlement method||Bank transfer (single or two-part payment), payment in installments.|
*Selection and screening for payment in installments is also handled online.
|Vehicle range||An extensive lineup of vehicles including compact cars, minivans, SUVs, and HEVs.|
|Listed vehicles||Starting from approx. 200 vehicles|
*Scheduled for sequential expansion of used vehicles handled by Toyota dealers in the Kanto, Chubu, and Kansai areas, and nationwide within this year.
|Confirmation of actual vehicle||Not possible|
*Features an inquiry function (telephone or online message board format) for responding to detailed questions about the specifics of a vehicle’s condition.
|Vehicle delivery method||Delivery at the contracted dealer|
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